Talk Oldham SEND Helpline

We’re here for you!

Our telephone helpline and live chat is supporting families of children and young people with additional needs and/or disabilities (age 0-25) and young people themselves, during extraordinary times. 

  • A listening ear - you might be struggling emotionally and looking for strategies to help you cope.  Or maybe you just need to talk to someone who understands the extra challenges you face and who can point you in the right direction to get the support you need for your family. 
  • Support to understand the new normal and local Covid restrictions including children and young people returning to education.
  • Information and signposting to access support around employment, finance, health, education and social care. 

Click the buttons below to find out more

      

      

 

Funding from the Coronovirus Community Support Fund, distributed by The National Lottery Community Fund, has helped us to offer this critical support at a very challenging time.  Thanks to the government for making this possible.

            

Confidentiality and Data Protection

Our helpline is confidential. This means we will not share your personal details with anyone outside of POINT without your permission.

There are a few exceptional situations where we may have to breach confidentiality and pass on your details without your consent.

Situations where we might need to break confidentiality:

  • A child is at risk of harm.
  • A vulnerable adult is at risk of harm.
  • A terrorist threat has been made.
  • We have been ordered to share information with the courts.
  • A person poses a serious risk to others.
  • A person is threatening or abusing staff or preventing the helpline service from being delivered to others.

If a decision is made to break confidentiality, we will make reasonable effort to keep your informed of what we intend to do.

We are committed to protecting your privacy. Whenever you share personal data with us we aim to be clear with you, and not to do anything with your data that you wouldn't reasonably expect us to do.

We will never sell your personal data to other organisations and will only ever share it in appropriate, legal or exceptional circumstances. View our privacy policy here for more information